OR VIA EMAIL @ EMAIL:-sales@airsoftmart.net EMAIL:-returns@airsoftmart.net EMAIL:-dispatch@airsoftmart.net EMAIL:-cutomerservices@airsoftmart.net
OR VIA THE CONTACT US ICON IN THE INFOMATION BOX ON THE LEFT OF YOUR SCREEN
***** PLEASE NOTE ***** 1. AT THE PRESENT MOMENT AIRSOFTMART ONLY ACCEPTS PAYMENTS IN GBP 2. WE ONLY SHIP ITEMS WITHIN THE UK (NO EXPORT) 3. PAYMENT IS REQUIRED IN FULL BEFORE DISPATCH OF ANY GOODS 4. ALL PRICES ARE INCLUDING TAXES
Shipping Details -------------------------------------------------------------------------------- We offer five levels of shipping charges which are selected by shopping cart when you checkout.
Next day post delivery after pickup (£250 insurance) 500g max Ideal for low priced items shipped via post (NO GAS GUNS, GAS OR LUB) @ £4.99
Next day courier delivery after pickup (£100 insurance) 25kg max Ideal for pistols,gas,bbs and averaged priced items below £100.00 @ £9.99
3 day courier delivery after pickup (£500 insurance) 20kg max Ideal for aegs,sniper rifles,gas,bbs and high priced items below £500.00 @ £14.99
Next day courier delivery after pickup (£500 insurance) 25kg max Ideal for aegs,sniper rifles,gas,bbs and high priced items below £500.00 @ £20.00
Next day courier delivery after pickup (£2000 insurance) 20kg max Ideal for multiple aegs,sniper rifles,gas,bbs and very high priced items below £2000 @ £22.99
We regret that we do not accept orders to any other destinations without special arrangement.
Please allow up to 15 days for delivery, as the postal service is the only part of the shipping process we have no control over.
Whilst every effort is made to stock every product we list on our site, it is not always possible and sometimes events outside of our control dictate any delays.
We do not send out emails as a matter of course other than the confirmation email you receive when placing your order. Rest assured that we will contact you if there is a problem with your order!
Airsoftmarts Returns Policy
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At the Airsoftmart we want you to be happy with the goods you purchase from us. Our returns policy is detailed below:-
Faulty Items
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If you are returning an item because it is defective, we will be happy to either repair it or if the item cannot be repaired it would then be replaced. If the item is dicontinued and a replacement is needed a item of equal value maybe chosen. Within the first 15 days (DOA period) we can repair, replace or refund. The customer may choose the option which is best for them.
All AEGS come with 30 days warranty.
All KWC guns come with 90 days warranty.
All Western Arms guns come with 30 days warranty.
All other pistols come with 30 days warranty.
All Accessories come with 90 days warranty.
All headset including FIREFOX / DEVGRU / BOWMAN / IASUS / TOY SOLDIER HEADSETS come with 30 days warranty
Incorrectly Ordered (Within first 7 days)
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Orders undertaken via website will be subject to the Distance selling (Consumer Protection) Regulations 2000 which allows a 7 day period after receipt of the order within which it will be possible return the order to Airsoftmart.
Airsoftmart will only accept products which are in a ‘saleable as new’ condition complete with receipt, all manuals and boxes intact.
Any refund given will be less the original cost of postage and the customer must bear the cost of postage back to Airsoftmart.
During this period the customer is under a duty of care to return the products to us in said condition and any damage sustained in transit will then be a matter to take up between the customer and the courier of their choice.
After this 7-day period Airsoftmart offer a further 30 days warranty on all standard models to the following effect:
Warranty will not cover:
i) Any damage sustained through negligent or careless use of the model by the customer.
ii) Any tampering of the model further to or other than stripping the model down in accordance with the manufacturers manuals.
iii) Any damage caused while stripping down the model which was caused by the customer’s lack of care or inexperience in stripping down the models which may have caused too much stress to be placed on certain parts.
iv) Any upgrading or replacement of parts not undertaken by Airsoftmart
v) Any common problems with the model that were either previously brought to the attention of the customer or that may be reasonable to have thought common knowledge.
vi) Any other misuses not the direct fault of Airsoftmart or the manufacturers.
In order to claim on this warranty the customer must return the model to us complete with the original receipt and all packaging or boxes intact with the allowance for any reasonable damage that may have been sustained to the box in transit or storage.
Airsoftmart will advise in each case what parts should be sent back with the model in order to effectively undertake any repair or replacement and to test the model afterwards, if these instructions are not followed the customer will have to pay all postage back to and from Airsoftmart plus a standard service fee for further work if the original repair did not work.
To return an item
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To return an item, simply enclose a note giving the reason for the return, wrap the package securely and send the package to our address (see top of this page). Please remember to enclose a copy of your invoice. Alternatively enclose your name, address, e-mail contact or daytime telephone number. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box.
Return costs back to Airsoftmart must be paid for by customer.
Airsoftmart then pays for shipping back to the customer.
Please return your item via a trackable shipper with enough insurance to cover loss or damage of your items.
Airsoftmart will not be responsible for loss or damage of any item returned to us via a customer.
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Due to the competitive pricing of products offered by Airsoftmart, we must strictly adhere to the return policy herein provided. If you require any further information regarding our returns policy please contact us.
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